Live Courses
• Every live course begins with a complimentary first session
• This trial session allows students to experience the course content and teaching style before making a financial commitment
• No charges are applied for attending only the trial session
1. Students may request a refund at any time during the course duration
2. Refund amount calculation:
• Total course fee paid
• Minus the cost of attended lectures (calculated at per-lecture rate)
• The per-lecture rate is determined by dividing the total course fee by the total number of lectures
3. Only lectures attended after the free trial session will be counted in refund calculations
• All subscription packages are eligible for refunds
• Refunds can be requested at any time during the subscription period
1. The refund amount will be calculated as follows:
• Total subscription fee paid
• Minus the cost of days already used
• Daily rate = Total subscription fee ÷ Total subscription days
2. Partial days will be rounded up to the nearest full day
• All digital products, including but not limited to:
– Downloaded study materials
– E-books
– Recorded lectures
– Digital worksheets
– Software licenses
• Once downloaded, these items are non-refundable due to their immediate delivery and inability to be “returned”
• If technical issues prevent proper download or access
• If the product description was materially misrepresented
• If the wrong digital product was delivered
1. Physical products must be returned within 14 days of receipt
2. Items must be:
• Unused and in original condition
• In original packaging
• Include all accompanying materials and accessories
• Have original receipt or proof of purchase
• Customers are responsible for return shipping costs
• Items should be shipped with tracking number
• The Achievers is not responsible for items lost in transit
1. Refunds will be issued within 7 business days of receiving the returned item
2. Original shipping costs are non-refundable
3. A refund will be issued to the original payment method
• Must be reported within 48 hours of receipt
• The Achievers will cover return shipping for damaged or defective items
• Replacement or full refund will be provided at the customer’s choice
1. Submit a refund request through:
• Platform dashboard
• Email to info@theachievers-edu.com
• Customer support chat
2. Required Information:
• Full name
• Course/Subscription/Product details
• Reason for refund (optional)
• Preferred refund method
• For physical products: Return tracking number (when applicable)
• Digital service refunds: Within 3 business days
• Physical product refunds: Within 7 business days of receiving the returned item
• Course and subscription refunds: Within [3] business days
• Students will receive a confirmation email once the refund is processed
• All refunds are subject to review for potential misuse
• The Achievers reserves the right to modify this refund policy with prior notice to students
• Changes to the refund policy will not affect courses or subscriptions purchased before the modification date
For any questions regarding our refund policy, please get in touch with our support team at info@theachievers-edu.com